Effective Date: 03/25/2025
1. Introduction
Welcome to The Sales Factory LLC | Factory Wireless ("Company," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services, including SMS communications.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and billing details.
Device and Usage Information: IP address, browser type, operating system, and usage data.
Communication Data: Information related to your communications with us, including SMS messages.
3. How We Use Your Information
We use the collected information to:
Provide, operate, and improve our services.
Send important notifications, including account updates and promotional messages.
Ensure compliance with legal obligations, including A2P messaging regulations.
Enhance customer support and address inquiries.
4. A2P Messaging Compliance
In compliance with A2P 10DLC regulations:
Consent: We obtain explicit opt-in consent from users before sending marketing or promotional text messages. Consent is not a condition of purchase.
Opt-Out: Users can opt-out at any time by replying "STOP" to any message. Upon receiving "STOP," we will confirm your unsubscription via SMS. To rejoin, sign up as you did initially.
Help Instructions: For assistance, reply with "HELP" or contact us at contact @tsfsales.com.
Message Frequency: Message frequency varies. Standard message and data rates may apply.
Privacy: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services.
5. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: Subcontractors who assist in business operations, such as customer service.
Legal Authorities: When required to comply with legal obligations or enforce our policies.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.
7. Your Rights and Choices
Access and Correction: You may update or request deletion of your personal information by contacting us.Opt-Out: You can opt out of SMS communications at any time by following the instructions provided in Section 4.Inquiries: For questions about your data, contact us at [Your Contact Email].
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
The Sales Factory LLC | Factory Wireless
(208) 359-9944
2557 S Frontage Rd, Rexburg, ID 83440